Curb-side Veterinary Care Procedures:
Thank you for placing your trust in our medical team. To help you navigate care for your pet, we have outlined curb-side procedures below for different types of appointments. All Ethos hospitals are following CDC and local guidance to ensure the safety of all involved. Please click the link below to learn what you should do on, or before arrival at our hospital.
We are maintaining our curbside check-in process and masks are required at all times. Also, please maintain appropriate social distancing whenever possible.
Please click the link or scroll down for the scenario that applies to you:
- Is this a life-threatening Emergency?
- It’s not life-threatening, but my pet needs medical attention and I don’t have an appointment
- I am here for an appointment
Is this a Life-threatening Emergency?
If your pet is suffering from any of the symptoms of a critical emergency (listed here), please follow the instructions below:
Curb-side Procedure: Please call ahead and briefly describe your pet’s symptoms. Please proceed immediately to the front door with your pet.
Phone: 916-231-4445
Text: 916-299-7254
Before you Arrive:
- Please call ahead and let us know what symptoms you are seeing.
- If your pet ate something toxic, please bring the packaging, or remaining (uneaten) item.
- Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.
When You Arrive:
- After you text us a technician (veterinary nurse) will come out to assess your pet.
- The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately. If not, you will be asked to wait until the doctor can speak with you.
- A member of our team will ask you to fill out a Client Registration form and a COVID symptoms questionnaire, and triage your pet.
- You will be texted again once the doctor is ready to see your pet and you will be escorted in to meet with the doctor.
Your pet’s life is not in imminent danger, but he/she needs medical attention, and you don’t have an appointment:
If your pet is in stable, non-critical condition, but needs to be seen by a doctor, please follow the instructions below:
Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier when you arrive.
Curb-side Procedure: Text us with your space number, the make/model/color of your car, and your pet’s first and last name.
Text: 916-299-7254
When You Arrive:
- When you arrive, please park and remain in your car.
- Text us with your space number, the make/model/color of your car, and your pet’s first and last name.
- The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately.
- If your pet does not require immediate treatment, you will be asked to wait here until the doctor can speak with you.
- A member of our team will ask you to fill out a Client Registration form and a COVID symptoms questionnaire, and triage your pet.
- Your pet’s doctor will speak with you following their examination of your pet.
You are here for your Pet’s Appointment
Please don’t forget your pet’s leash and collar, or make sure he/she is safely inside a carrier.
When you Arrive:
- When you arrive, please park and remain in your car.
- Text us with your space number, the make/model/color of your car, and your pet’s first and last name, and the department or doctor you have an appointment with.
- A member of our team will ask you to fill out a Client Registration form and a COVID symptoms questionnaire, and triage your pet.
- A member of our team will be calling you to get a history on your pet and will then come out to bring your pet into the building for the appointment.
- Your pet’s doctor will speak with you following their examination of your pet.
Text: 916-299-7254